Curriculum Vitae
Rona Asri Oktova
I am a Bachelor's degree graduate in Environmental Engineering from Universitas Brawijaya with an active background in campus organizations. Currently, I work at PT Bank Rakyat Indonesia (BRI) as a Customer Service Officer. I have experience in administration and general affairs, as well as hands-on fieldwork experience as a wastewater treatment plant (WWTP) maintenance staff. I am highly interested in pursuing a career in Administration, General Affairs, or Human Resources. I am an adaptable, detail-oriented individual who works well both independently and as part of a team.
Juli 2021
Universitas Brawijaya
S1 • Teknik Lingkungan • IPK 3.37
November 2022 - Sekarang
CUSTOMER SERVICE
PT. Bank Rakyat Indonesia (persero) tbk • Full Time
● Served and assisted 25–60 customers daily with non-financial banking needs, such as account opening and closure, debit card/passbook replacement, account statements, deposits, loan disbursements, and other services
● Handled customer complaints and provided effective solutions related to banking transactions
● Collected, managed, and documented all savings and loan files accurately
● Promoted BRI’s flagship products based on customer needs and educated them on secure banking practices
● Built and maintained effective communication with customers
Januari 2020 - Januari 2020
WWTP maintenance staff
PT Solusi Bangun Indonesia Tbk • Magang
● Studied the management of domestic and hazardous liquid waste (B3), including its sources, utilization, and treatment technologies
● Analyzed sources of wastewater and their environmental impact
● Assessed methods for identifying the effects of pollution on aquatic communities
● Gained a general understanding of cement production processes
Media
Juli 2025
Mastering HR Fundamental
HR Academy • HRA/LPK/EXCWEBINAR22/15/0725/DIR/K
- Roles and Functions of Human Resources (HR)
- Personnel Administration
- Workforce Planning and Recruitment
Media
Januari 2022
QHSE Management System Awareness Training
PT. Narada Katiga Indonesia • 3063/2301/QHSE/NKI/2022
Learn about ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 31000:2018, AI (Accident Identification), CSMS (Contractor Safety Management System), LOTO (Lock Out Tag Out), HIRADC, HAZOPS, Safety Leadership, Permit-to-work, JSA (Job Safety Analysis), IMS (Integrated Management System), HSE PLAN, SMK3, ERP