Curriculum Vitae
RAYHAN FAZA INAKU
Fresh Graduate Bachelor of Computer Science from Budi Luhur University, blending theoretical knowledge with practical skills gained through 4 months in Customer Service and a 3-month Internship. Skilled in technical problem-solving, documentation, and ensuring smooth operations. Fluent in English and dedicated to delivering excellence in all endeavors
Agustus 2023
Universitas Budi Luhur
S1 • Teknik Informatika • IPK 3.62
Juni 2025 - Juli 2025
CUSTOMER SERVICE GATE MANAGEMENT TEMPORER 2025
PT Jakarta International Expo • Pekerja Lepas
Successfully resolved a technical issue related to ID scanners within minutes, preventing delays and demonstrating swift troubleshooting skills.
Quickly adapted to a new gate management software, becoming proficient within a week and contributing to a seamless transition
Media
Maret 2025 - April 2025
CUSTOMER SERVICE GATE MANAGEMENT TEMPORER JLF 2025
PT Jakarta International Expo • Pekerja Lepas
Handled inquiries and complaints related to tickets, access, and event information in a professional and courteous manner.
Ensured the proper functioning of ticket validation systems and quickly responded to technical issues, such as malfunctioning ticket scanners.
Maintained a professional appearance and behavior as a frontline representative of the event organizers.
Juni 2024 - Juli 2024
CUSTOMER SERVICE GATE MANAGEMENT TEMPORER 2024
PT Jakarta International Expo • Pekerja Lepas
Enhanced Security Protocols: Worked closely with the security team to develop and implement enhanced security
protocols, ensuring the safety of both visitors and staff during events.
Visitor Flow Optimization: Analyzed visitor flow patterns and made recommendations that optimized entry and exit processes, reducing wait times and improving overall efficiency.
Crisis Management: Played a key role in managing unforeseen situations, such as equipment failures or unexpected high visitor volumes, by coordinating with various departments to implement effective solutions swiftly.
Media
September 2023 - Desember 2023
Engineer On Site Intern
PT Angkasa Pura Sarana Digital • Magang
Responsible for understanding and utilizing IP addresses set by superiors to optimize internet access.
Played a role in inserting Ethernet cables into switch ports according to provided instructions and configurations.
Actively assisted in a team addressing network issues and resolving disruptions when they occurred.
Involved in the maintenance and repair of network infrastructure according to superiors' instructions.
Assisted in the creation of daily reports covering daily work activities and progress.
Contributed to the preparation of work leave authorization reports using the company template.
Compiled reports neatly and accurately in accordance with company procedures.
Media
Juni 2022 - Juli 2022
CUSTOMER SERVICE GATE MANAGEMENT TEMPORER 2022
PT Jakarta International Expo • Pekerja Lepas
Resolved a challenging visitor dispute regarding entry procedures by diplomatically addressing concerns. This led to a positive resolution and the visitor expressing appreciation for the professional handling of the situation.
Maintained a consistent record-keeping accuracy rate of over 95% for visitor logs and entry records. This meticulous approach contributed to the reliability and transparency of gate management.
Media
November 2023
TOEFL Test
Brighten English • 2356.110583/XI/2023