Curriculum Vitae
Mawaddatul Husna
Highly motivated and results-oriented Industrial Engineering graduate with hands-on experience in data analysis and process improvement. Proficient in data processing, pivot tables, and data visualization to analyze customer data and generate actionable insights. Seeking a challenging role, where I can apply my expertise to contribute to dynamic teams.
November 2024
Universitas Bina Nusantara
S1 • Teknik Industri • IPK 3.71
Agustus 2023 - Desember 2023
Custumer Behavioral Intern
PT Telekomunikasi Selular • Magang
1. Conducted five quantitative research surveys, identifying three key areas for customer improvement based on customer behavior analysis.
2. Analyzed and processed data from over 200 respondents using Microsoft Excel, uncovering actionable insights for business improvement.
3. Developed and presented insightful reports using Microsoft PowerPoint, visualizing data and offering strategic recommendations to enhance customer experience.
4. Supervised over 10 focus group discussions (FGD) to gather in-depth insights into customer behavior in East Java.
5. Served as an interviewer during qualitative research, identifying critical aspects of customer experience and customer loyalty.
Media
Februari 2023 - Juli 2023
Occupational Health and Safety Intern
PT Jakarta Utilitas Propertindo • Magang
1. Analyzed and mapped safety procedures across four subsidiaries, ensuring operational compliance and safety standards.
2. Evaluated and updated Standard Operating Procedures (SOPs) across various departments, contributing to improved operational efficiency.
3. Conducted a study on worker effectiveness, resulting in a 20% reduction in worker fatigue at two subsidiaries.
4. Created and analyzed sales forecasts for a subsidiary, identifying four key areas for improved forecasting over the next two years, ensuring accurate business projections.