Curriculum Vitae
Akmal Hakam Rosyadi
Adept at thriving in dynamic environments, adapting quickly to new challenges. Highly motivated to continuously learn and develop skills, especially in IT and system analysis. Possess strong analytical thinking, often used to tackle complex problems with a structured approach. Skilled in both collaborative team settings and individual responsibilities, successfully managing multiple projects and deadlines. Attention to detail and a solution-oriented mindset. Experience spans IT service desk, web development, and IT infrastructure, contributing to process improvements and automations.
Januari 2024
Universitas Bina Nusantara
S1 • Sistem Informasi • IPK 3.65
Juli 2025 - Juli 2025
Data Analysis Intern
PT Nindya Karya • Magang
Februari 2023 - Februari 2024
IT Support Intern
Blibli • Magang
- Delivered targeted onboarding for new employees, focusing on essential IT tools and systems. Trained users on best practices, ensuring optimal tool utilization and empowering them with the necessary resources to support business operations effectively. These efforts enhanced team productivity and minimized technical support requests.
-Demonstrated advanced troubleshooting skills by taking full ownership of customer-reported issues, overseeing resolution from start to finish. Maintained high standards of service reliability by diagnosing and addressing recurring problems, contributing to system stability and reducing downtime.
-Developed PowerShell scripts and Power Automate workflows to enhance operational efficiency by automating repetitive tasks and processes. These automations resulted in reduced manual workload, faster task execution, and fewer operational errors, directly supporting infrastructure stability and scalability.
-Created detailed documentation for troubleshooting procedures, automation scripts, and escalation protocols. Developed reports on ticket resolution performance, SLA adherence, and process improvements, ensuring transparency and providing actionable insights to drive further enhancements.
-Collaborated with other teams to handle complex issues requiring cross-functional expertise. Escalated unresolved tickets effectively, facilitating root cause analysis and collaborative resolution.
Media
April 2022 - Agustus 2022
Web Engineer
Kementerian Pendidikan dan Kebudayaan • Magang
- Efficiently managed and maintained databases using PostgreSQL, ensuring data accuracy, integrity, and availability. Conducted routine optimizations and troubleshooting to enhance database performance and support system reliability.
-Designed and implemented multiple new functions on the SISTER webpage, enhancing user functionality and improving workflow efficiency for administrators. Collaborated closely with stakeholders to understand requirements and ensure the functionality met end-user needs.
-Conducted routine maintenance and updates on the SISTER web application, built on the Laravel framework, to ensure a stable, high-performing system. Managed bug fixes, implemented improvements, and optimized code, contributing to a smoother and more efficient user experience.
Januari 2022 - Januari 2023
IT SISTER Service Desk
Kementerian Pendidikan dan Kebudayaan • Contract Base
- Managed and resolved over 150 user issues within the first three months by effectively handling requests, issues, and improvements through the helpdesk ticketing system. Provided timely and accurate solutions, significantly enhancing user satisfaction and operational efficiency.
-Performed daily synchronization of PDDIKTI and SISTER servers, ensuring consistent and accurate data exchange across platforms. Monitored and addressed synchronization issues to maintain data integrity and availability.
-Organized and facilitated meetings with users to discuss issues, gather feedback, and identify potential improvements. Collected detailed user requirements (UR) for web application enhancements, aligning system updates with operational needs and user expectations.
-Developed comprehensive documentation for Change Requests, Improvement Requests, and Data Updates. Created clear, accessible records that supported ongoing system improvements and streamlined future updates, contributing to a well-organized change management process.
September 2024
Fundamentals of Digital Marketing
Google • 328410755
Kursus Fundamentals of Digital Marketing dari Google membahas dasar-dasar pemasaran digital, seperti SEO, SEM, email marketing, dan penggunaan media sosial untuk promosi. Peserta juga diajarkan cara menyusun strategi pemasaran yang efektif dan menggunakan alat seperti Google Analytics untuk memantau performa kampanye. Kursus ini dirancang untuk memberikan pemahaman dan keterampilan praktis yang dapat langsung diterapkan untuk mendukung pengembangan bisnis di era digital.