Curriculum Vitae
ERVIDA ANDINA
Media Social
Detail-oriented and highly organized professional with extensive experience in brand positioning, client relationship management and marketing. Excellent communication and problem-solving skills. Results-driven and creative marketing professional seeking an opportunity to contribute to a dynamic marketing team. Eager to apply my skills in digital marketing, brand strategy, and customer engagement to help drive business growth and enhance brand visibility.
Juli 2019
Universitas Indonesia
S1 • Ilmu Gizi • IPK 3.59
Januari 2023 - Januari 2025
Relationship Manager Funding & Transaction
PT Bank Rakyat Indonesia (Persero) Tbk • Full Time
- Built and maintained strong relationships with individual and corporate clients to identify their banking needs and offer tailored financial solutions.
- Proactively acquired new clients and expanded the customer base through networking, referrals, and targeted marketing initiatives.
- Provided advisory services on banking products such as deposits, investments, and transaction services to maximize client satisfaction and portfolio growth.
- Monitored client accounts to ensure alignment with financial goals and provided regular updates on account performance.
- Collaborated with internal teams to ensure smooth processing of transactions and compliance with banking policies and regulations.
- Conducted market analysis to identify opportunities for new funding products and improved transaction processes.
- Achieved and exceeded monthly and quarterly sales targets by implementing effective customer engagement strategies
Mei 2022 - Agustus 2023
Brand Specialist
Nusantics • Full Time
- Design and implement strategic marketing plans to enhance brand visibility and reputation.
- Analyze data to identify opportunities for brand growth and improvement.
- Ensure brand consistency across all marketing materials, channels, and touchpoints.
- Plan and execute brand campaigns (digital, print, social media, etc.) to engage the target audience and boost brand recognition.
- Support product launches by ensuring proper brand positioning and messaging.
- Track and analyze the performance of brand initiatives using key metrics (KPIs).
November 2019 - April 2022
Customer Care Executive
PT Kalbe Nutritionals • Full Time
- Gathered and analyzed customer feedback to understand their preferences and needs, utilizing this data to enhance service delivery and refine CRM strategies.
- Coordinated with sales, marketing, and product teams to ensure client needs were met, campaigns were aligned with client goals, and new offerings were introduced to clients at the right time.
- Prepared regular reports on customer satisfaction, retention rates, and account performance, sharing key insights with senior management to support decision-making and improve customer experience.