Curriculum Vitae
MUH. ARYA DIPO SIANANI
Media Social
Final-year Marketing Management student with hands-on experience in marketing and customer service. Skilled in handling transactions, assisting customers directly, and maintaining a clean and orderly work environment. Strong communication skills, able to work independently and in teams, and quick to adapt to dynamic work settings. Used to working under pressure and responding promptly to customer needs. Eager to develop a career in the financial services sector, especially in enhancing customer service skills.
Sedang berjalan
Universitas Islam Negeri Sunan Ampel Surabaya
S1 • Manajemen • IPK 3.65
Mei 2025 - Sekarang
Front Office
PT Sinegritas Indonesia • Part Time
• Handle customer orders and process payment transactions efficiently.
• Prepare and serve beverages in accordance with standard operating procedures (SOP).
• Deliver friendly and informative service to ensure customer satisfaction.
• Maintain cleanliness and orderliness of the work area, including the bar and cashier desk.
• Conduct stock opname of raw materials and prepare daily sales reports.
Februari 2025 - Mei 2025
Marketing
PT Pegadaian • Magang
• Provided product information and promotion details for Pegadaian Digital services, gold savings, gold installments (brands: Antam, Galeri24, UBS, Lotus Archi), and other Pegadaian products.
• Assisted customers in completing their first digital transactions through the Pegadaian Digital application.
• Guided customers in downloading and activating their Pegadaian Digital accounts and using the app for top-ups, installment payments, and other transactions.
• Encouraged and educated customers to switch from manual to digital transactions by explaining the features and benefits of Pegadaian Digital services.
• Promoted digital Pegadaian services to both new and existing customers through direct interactions and promotional events.
• Maintained records of customer education and assistance activities.
Media
Februari 2024 - Mei 2024
Back Office
PT Perusahaan Listrik Negara (Persero) • Magang
• Managed and archived around 1,500 customer administrative documents over four months, ensuring accuracy and easy access.
• Processed about 50 customer data entries and transactions daily to support administrative operations.
• Drafted and prepared approximately 30 official letters, memos, and other supporting documents as needed by the company.
• Created company activity videos and supporting content to deliver clear information related to PLN.
Media
Juli 2022 - Februari 2023
SPB (Sales Promotion Boy)
PT Ramayana Lestari Sentosa Tbk. • Full Time
• Promoted products to customers, providing clear and persuasive information.
• Managed product displays and maintained cleanliness in the sales area, handling around 200 product items daily to enhance customer shopping experience.
• Processed about 500 sales transactions per month with an error rate of less than 1%, including payment handling and returns.
• Collected and reported customer feedback to help the company improve products and services.
• Conducted monthly stock opname of approximately 5,000 items to ensure inventory accuracy and smooth sales operations.
Media
April 2025
Microsoft Office Spesialist : Word Associate
Microsoft • 2q6T-XM8U
Media
Juli 2024
Certificaete of Competence Customer Relationship Management
BNSP • 70209.2421.4.0000103 2024