April 2025

Universitas Terbuka

S1 • Manajemen • IPK 3.13

Januari 2022 - Januari 2025

PT PINS Indonesia • Full Time

1. Resolved technical issues through rapid diagnosis and effective cross-team coordination.
2. Delivered clear and proactive communication to customers during service disruptions.
3. Maintained detailed service logs and performed root cause analysis to reduce recurring faults.
4. Contributed to continuous improvement efforts by implementing preventive measures and enhancing system reliability.
5. Prepared routine reports on service performance and issue resolution outcomes by consolidating data from multiple
sources and leveraging advanced analytical tools.
6. Comprehensive performance metrics—including service uptime, response times, and resolution rates—were compiled and
transformed into detailed dashboards for real-time monitoring and trend analysis.
7. Overseeing VoIP issue resolution 24/7 in the Kalimantan area by:
Monitoring network performance to detect and address VoIP-related issues proactively
Providing technical guidance and training to local support teams for improved problem-solving capabilities.
Documenting incidents and resolution strategies to enhance operational efficiency and knowledge sharing.

Januari 2019 - Januari 2021

PT Telkom Akses • Full Time

1. Communicate with other divisions regarding the status updates of their requests and provide necessary assistance, while
collaborating with network operations, technical support, and engineering teams to implement proactive measures and
system enhancements that boost overall service reliability and customer satisfaction.
2. Improving telecommunications for smooth migration, status checking, and IMS troubleshooting to maximize network
performance by:
Coordinating and executing migration projects to ensure seamless transitions with minimal service disruption.
Conducting regular status checks and performance monitoring using standard tools to proactively identify and address
potential issues.
Monitoring incoming and outgoing calls to ensure the telephone service is functioning properly and proactively checking
for any technical issues or anomalies that may require corrective action by:
Maintaining detailed logs and documentation of call performance metrics, system alerts, and resolution steps to support
continuous improvement and compliance with industry standards.
3. Generating performance reports for management, highlighting trends, recurring issues, and recommendations

Desember 2017 - Desember 2018

PT Telkom Akses • Full Time

1. Ensured consistent material availability to support transportation and logistics operations, while overseeing quality control standards.

2. Developed and implemented material usage plans tailored to specific project requirements, enhancing operational efficiency.

3. Supervised and monitored material usage by warehouse administrative personnel across the Kalimantan area, ensuring adherence to company procedures and SOPs.

4. Managed systematic transactions including ordering, tracking shipments, and maintaining accurate records. Also maintained warehouse cleanliness and organization to support smooth workflows.

5. Conducted regular physical inventory checks and asset verification to ensure data accuracy and prevent discrepancies.

6. Performed quarterly warehouse audits across 6 different locations to ensure compliance, stock integrity, and alignment with asset management policies.

7. Assisted in collecting and processing data related to asset write-off procedures, contributing to effective asset lifecycle management.

8. Supported Asset Management task force projects by coordinating cross-functional efforts, tracking progress, and assisting with related documentation.

9. Prepared routine reports and managed administrative tasks for various projects, promoting transparency and accountability in asset management processes.

Media

September 2024

Data Analytics

Coursera • https://www.coursera.org/account/accomplishments/professional-cert/SIICVBC4QXM9

Covered eight intensive modules developed by Google, featuring hands-on, practice-based assessments designed to prepare for entry-level roles in the field. Gained practical experience using key tools such as spreadsheets, SQL, Tableau, and R. Developed strong competencies in data cleaning, data preparation, data analysis, and data visualization.
Also learned how to communicate data-driven insights effectively and apply analytical thinking to support strategic decision-making across different business contexts.

Media

Januari 2024

Human Resource Fundamentals Training

Myskill • https://storage.googleapis.com/myskill-v2-certificates/topic-fzWjkWl4ecgxAaGDgapu/Uz5rzONpUBaPxYHsc2uvCahdick1-ssXquQe6jHJ2VNo91FFM.pdf

Finished extensive training in Human Resource Fundamentals, which covered a variety of important topics such as Employee Life Cycle Management, Introduction to Human Resources, and Fundamentals of HR Frameworks. Learned knowledge of job analysis, manpower planning, and job description writing in addition to advanced abilities in employee engagement and job
evaluation. Developed strategies for managing underperforming and disengaged employees and gained extensive knowledge of employee attendance and absenteeism. learned a thorough understanding of HR frameworks, the roles and responsibilities within the HR division, and insights into employee and industrial relations as well as employee termination.

Media

Januari 2023

Project Management

Coursera • https://www.coursera.org/account/accomplishments/professional-cert/33FWAVF2K6HU

Learned about solid foundation in project management principles and techniques, enabling them to successfully lead projects, meet objectives, and deliver outcomes on time and within budget also demonstrated expertise in project planning, execution, monitoring, and closure also utilizing industry-standard tools and techniques to deliver projects on time and within budget.

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