Curriculum Vitae
Widyastuti Sutrisno
Saya seorang Sarjana Manajemen tahun 2018 dan memperoleh IPK sebesar 3,67. Aktif dalam beberapa organisasi, memiliki pengalaman kerja di bidang logistik ekspedisi sebagai Admin 1 tahun. Dan memiliki pengalaman bekerja di Bank selama 5 tahun, dengan posisi 4 tahun teller dan 1 tahun customer service. Saya memiliki kemampuan dalam memberikan pelayanan yang baik dengan indikator responsif dalam komunikasi dan problem solving, serta edukatif bagi nasabah, yang dibuktikan dengan penilaian pelayanan yang bagus dari nasabah yang saya tangani dan loyal dalam bertransaksi. Selain itu, memiliki kemampuan dalam menyusun dan mengarsipkan berkas.
Januari 2018
UNIVERSITAS ASA INDONESIA
S1 • Management • IPK 3.67
Januari 2019 - Januari 2024
Frontliner (Teller dan Customer Service)
PT Bank Rakyat Indonesia (Persero) Tbk • Contract Base
Customer Service
• Serving customers to opening and closing accounts.
• Riview feedback from customers related to account opening and transaction proces.
• Explain to customers about new features the bank offers.
• Prepare and check daily, weekly and monthly reports according to regulations.
• Successfully increased the level of customer satisfactions.
Teller
• Management of cash transaction (cash deposit, cash withdrawal, overbooking).
• Verify customer identity and ensure documents are completed correctly.
• Daily transaction verification.
• Understanding of banking products and services.
• Print customer financial transactions.
Media
September 2018 - September 2019
Administrasi
PT Parani Artamandiri • Contract Base
• Organize and manage of the division of units into predetermined regional areas.
• Management of road allowances given to drivers who take the unit to the destination area.
• Coordinate with the regional coordinator regarding the drivers who will be dispatched to the destination area.
• Coordinate with the plant regarding unit availability.
• Prepare daily and monthly reports according to regulation.
Mei 2016 - Maret 2018
Waitress
Jakarta Convention Center • Part Time
• Help to choose appropriate seating, both in terms of capacity and desired condition.
• Help to explain the menu have chosen untill know the differences are between one menu and another menu.
• Be quick to clean the table that have been left by customers.
Juli 2014 - Agustus 2014
Cashier
Haagen Dazs • Part Time
• Responsible for product stock.
• Clean the cafe and maintain the cleanliness of the cafe.
• Explaining the menu, arranging products, and preparing ingredients.
• Help the payment customers.
Maret 2013 - Juni 2013
Waitress
Hotel Horison Bekasi • Magang
• Help to choose appropriate seating, both in terms of capacity and desired condition.
• Help to explain the menu have chosen untill know the differences are between one menu and another menu.
• Take a note the orders, repeat the orders and ensure order accuracy.
• Be quick to clean the table that have been left by customers.
• Collaboration with the other staff, such as cashier, chef and bar.