Curriculum Vitae
Silviana Saidah
Motivated and service-oriented graduate in International Relations with a GPA of 3.68 and hands-on experience in customer care, frontline operations, and administrative screening. Proven ability to handle high-pressure environments with professionalism and empathy. Skilled in handling customer inquiries, resolving complaints, and providing accurate information. Highly adaptable, fast learner and eager to contribute to your company.
Sedang berjalan
Universitas Pembangunan Nasional Veteran Jakarta
S1 • Hubungan Internasional • IPK 3.68
Januari 2025 - Juli 2025
Teller
PT Bank Mandiri (Persero) Tbk • Magang
Conducted banking transactions including deposits, withdrawals, and transfers. Delivered clear information about Bank Mandiri products and services.
Maintained transaction accuracy, compliance with SOPs, and customer data security. Prepared daily financial reports for audit purposes.
September 2024 - Desember 2024
Call Center
PT Bank Syariah Indonesia Tbk • Magang
Handled customer calls, inquiries, and complaints regarding banking products and services.
Provided accurate information on Byond by BSI application, financing, savings, and investment products. Ensured compliance with sharia principles and data confidentiality.
Recorded and reported call data to support service quality and operational improvements.
Followed up on unresolved issues to enhance customer satisfaction.
Mei 2023 - Juni 2023
Host Live Streaming
Trendressa • Part Time
Utilize live streaming platforms to showcase products offered by the company.
Engage with viewers and effectively communicate the benefts of the products to encourage sales.
Collaborate with the operations team to determine the content and direction of live videos.
Familiarize oneself with the products and their features to effectively communicate them to viewers.
Plan and execute a consistent schedule for live streaming.
Desember 2022 - Februari 2023
Screening Team for BUMN Joint Recruitment Batch 2
Infomedia Nusantara by Telkom Indonesia • Project Base
Ensure that the required documents have been fulflled, such as KTP, certifcates, and transcript of grades.
Checking whether the documents are in accordance with the minimum requirements, such as age, GPA, level of education,
and major in accordance with the position applied for.
Checking face proctoring and screen proctoring for fraud or not fraud.
Maret 2022 - Juni 2023
Staff Fundraising
Veteran Jakarta E-Sports Championship 2022 • Organisasi
Create a plan of action to discover funding sources.
For the continuation of the event, fnd sources of funds through executing paid promotions and selling merchandise.
Work along with the team and other departments to share information and ideas with each other.