Curriculum Vitae
Shelin Safa Sabella
I am a Customer Service Specialist with a strong passion for HR administration and data management. With a background in Information Systems, I bring a solid foundation in administrative support and cross-department coordination, alongside a proven track record in improving customer satisfaction and operational efficiency.<br /> <br /> During my time at PT Bank Rakyat Indonesia, I successfully increased customer satisfaction by 20% through responsive service and accuracy in report management. I have also gained valuable experience in HR-related tasks, production administration, and process optimization through roles at PT Softex Indonesia and PT Multi Indomandiri.<br /> <br /> I am particularly interested in roles that involve customer service and administrative management, where I can apply my skills in problem-solving, process improvement, and team coordination to create meaningful outcomes. I am always eager to grow in areas that foster both HR development and administrative efficiency, and am excited about the opportunity to contribute my expertise to an organization that values customer-centric strategies and operational excellence.
Agustus 2022
Universitas Bina Sarana Informatika
D3 • Sistem Informasi • IPK 3.67
Desember 2022 - Desember 2024
Customer Service
PT Bank Rakyat Indonesia (Persero) Tbk • Full Time
Increase customer satisfaction by 20% through responsive and effective service.
- Compile and reconcile monthly administrative reports with over 98% accuracy, without delays.
- Coordinate insurance claims for customers, achieving a 95% timely settlement rate.
- Negotiate with customers to ensure mutually beneficial outcomes.
- Implement strategies to reduce subscription cancellations, resulting in a 4% decrease.
Media
Oktober 2020 - Oktober 2022
ADMIN PRODUKSI
PT SOFTEX INDONESIA • Full Time
Developed an integrated reporting system to monitor daily production results.
- Checked and documented machine conditions daily, achieving 85% compliance with daily monitoring
checklist standards.
- Coordinated across departments to ensure the effectiveness of production activities.
Maret 2019 - Mei 2020
Production Operator
PT MULTI INDOMANDIRI • Full Time
Prepared necessary equipment and materials for production activities.
- Monitored production machines and recorded downtime to ensure smooth operations.
- Documented production results and rejected materials for quality control.
- Ensured that production processes were efficient, organized, and smooth.
Desember 2023
PT BANK RAKYAT INDONESIA
PT BANK RAKYAT INDONESIA • -
Magang Brilian Internship Program
Media
