Mei 2023

INSTITUT TRANSPORTASI DAN LOGISTIK TRISAKTI

S1 • Manajemen • IPK 3.58

November 2023 - November 2024

Haneda Airport Service Group • Magang

Pre-flight Service
• Assisted passengers with check-in procedures at counters, kiosks, and online platforms, ensuring a seamless and efficient process
• Provided support at kiosks, assisting passengers with reservations, flight changes, and class upgrades to enhance passenger experience.
• Ensured proper tagging and transfer of luggage to the correct flights.
• Special Assistance Service
• Delivered wheelchair assistance to passengers with mobility challenges, ensuring comfort and accessibility
• Guided unaccompanied minors through security, boarding, and other processes, ensuring their safety and well-being throughout the journey.
• Coordinated personalized services for VIP passengers or those requiring additional assistance, ensuring a high standard of customer care.
• Arrival Flight
• Facilitated document checks and customs declarations for international passengers, ensuring compliance with immigration and customs regulations.
• Assisted passengers with the collection of luggage, directing them to the appropriate baggage claim areas.
• Provided guidance and support for passengers connecting to taxi, bus, train, and rental car services, helping them seamlessly continue their journey to their final destination

September 2022 - Desember 2022

PT Garuda Indonesia (Persero) Tbk • Magang

Reviewed and processed post-flight documentation, systematically inputting critical data from the Aircraft Flight Log (AFL) into Garuda's Post Flight Documents (PFD) system for efficient tracking and record-keeping.
• Managed the updating of Take-Off and Landing (TOLD) information, ensuring accuracy and real-time data synchronization within the Sabre system
Extracted, analyzed, and archived flight-related data from the List and Trace sections within the AirFase application

Februari 2016 - Desember 2016

Topshop • Part Time

Achieved a 98% positive feedback rating by consistently providing exceptional customer service, assisting customers, and efficiently directing them to the right areas to meet their needs and expectations.
• Managed product displays and created visually appealing feature promotions to drive sales, including demonstrating products to customers on the sales floor and ensuring optimal product placement on shelves to maximize visibility and accessibility

Oktober 2022

Amadeus Basic Reservation Course

Amadeus • 1ALS.22.00349

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September 2022

PEB and PIB in Electronic Data Interchange Course

PT. EDI Indonesia • 22080721

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