Curriculum Vitae
Safwan Maulana
Fresh graduate IT specializing in Network Engineering, with experience in IT support, troubleshooting, and customer care. Skilled in teamwork, communication, and problem-solving. Eager to grow and contribute in the networking field.
Oktober 2024
POLITEKNIK NEGERI LHOKSEUMAWE
S1 • Teknik Informatika • IPK 3.70
Januari 2024 - Februari 2024
Intern Customer Care
PT PLN ICON Plus • Magang
Menerima, mencatat, dan menangani keluhan pelanggan melalui telepon, email, atau tatap muka secara profesional.
Memberikan solusi awal atas permasalahan pelanggan atau meneruskan ke tim teknis terkait.
Berperan aktif dalam mengoordinasikan penanganan gangguan jaringan, memastikan pemulihan layanan lebih cepat dari target waktu yang ditentukan.
Oktober 2023 - Desember 2023
Intern IT Support
PT PLN ICON Plus • Magang
Memberikan dukungan teknis kepada pelanggan, dengan cepat menyelesaikan masalah konektivitas dan layanan untuk meminimalkan waktu henti hingga 30%.
Berkolaborasi dengan tim customer care untuk menangani dan menyelesaikan masalah teknis yang kompleks, memastikan kelancaran layanan, dan meningkatkan kepuasan pelanggan.
Bekerja sama dengan tim teknis dan operasional dalam mengelola gangguan layanan, secara proaktif menyampaikan pembaruan status dan perkiraan waktu pemulihan kepada pelanggan,yang berkontribusi pada penurunan jumlah keluhan.
Desember 2024
Microsoft Excel Course
DSAREA • 0137/DSA/MOE/122024
Mempelajari Skil Report seperti:
-Mathematic Operation
-Vlookup dan Hlookup
-Function Text
-Pivot Table
-Logic Function
-Index and Match
Media
September 2024
Fundamental Jaringan Komputer
Coding Studio • LE6P4XFYCA
Learning to understand:
1. Basic network concepts
2. IP Address configuration and subnetting
3. Basic network security
Media
Agustus 2024
Network Fundamental
Aguna Course • AC-054-53717427-05
Learning to understand:
1. Basic network concepts
2. IP Address configuration and subnetting
3. Basic network security
Media
April 2024
Top 50 penerima beasiswa Generasi Baru Indonesia (GenBi) Bank Indonesia (2023)
Bank Indonesia • -
Environmental Program Management: Develop and implement environmental programs to raise awareness and encourage community participation in environmental conservation, including educational campaigns and clean-up activities.
Partnership and Collaboration: Build partnerships with local organizations, schools, and communities to support sustainability activities and create a collaborative network focused on environmental issues.
Research and Data Analysis: Conduct data collection and analysis related to environmental issues, and prepare reports that provide recommendations for better local actions and policies
Media
Januari 2023
Top 50 penerima beasiswa Generasi Baru Indonesia (GenBi) Bank Indonesia (2022)
Bank Indonesia • -
Leadership and Program Coordination: Lead and coordinate the implementation of programs aimed at empowering youth, including designing and evaluating activities relevant to the organization's vision.
Strategic Partnership Development: Build and maintain relationships with other organizations, government agencies, and stakeholders to enhance support and collaboration in achieving the organization's goals.
Team Management and Performance Improvement: Motivate team members and ensure effective communication to enhance group performance, while providing training and guidance to members in developing leadership skills.