Curriculum Vitae
Muhamad Dwi Apriyanto
Media Social
I am dedicated to staying updated with the latest advances and trends in the cybersecurity field. I strive to understand the intricate workings of various systems, networks, and applications to identify vulnerabilities and develop effective solution
Sedang berjalan
Universitas Bina Nusantara
S1 • Cyber Security • IPK 3.51
Januari 2020 - Maret 2020
Service and Repair Unit
Telkom Indonesia • Magang
- Installing and repairing fiber cables using a Fusion Splicer.
- Checking and handling repairs for disturbances in the field, for example pulling cables to customers homes when doing new installations, installing, and setting modems as well as ensuring there are no errors to overcome the possibility of network or device damage.
- Help technicians to ensure all operations run smoothly. Documenting all maintenance and repair activities, including detailed reports on work performed, equipment status, and parts used.
- Participating in training programs and skill development initiatives to enhance technical expertise and stay updated on the latest advancements in telecommunication technology and equipment.
September 2019 - Desember 2019
Customer Care
Telkom Indonesia • Magang
- Ensure the provision of telephone package services to customers.
- Collaboration with Customer Service to input customer data.
- Maintaining accurate and detailed records of customer interactions, issues, resolutions, and any other relevant information.
- Responding to customer inquiries and providing information about products, services, billing, and account details.