Curriculum Vitae

Melani Cahyaningtiyas

Melani Cahyaningtiyas

Kab. Bekasi
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BNSP Certified Industrial Entrepreneurship, Bachelor Degree of Bisnis Administration, Lembaga Administrasi Negara Jakarta Polytechnic

Januari 2024
POLITEKNIK STIA LAN JAKARTA

S1 Administrasi Bisnis IPK 3.69

Juli 2024 - Februari 2025
Administrasi

PT Sadhana Ekapraya Amitra Magang

Proficient in Customer Service
Experience with dashboard hotline and spreadsheet
Competent in administration and data entry
Active use of administrative tools such as Microsoft Excel
Skilled in inputting warranty and non-warranty products


Mei 2023 - Agustus 2023
Administrasi

PT Patra Jasa Magang

Entering the number of apartment customers
Classify consumer data by grouping according to the availability of apartment
units
Checking the available apartment units
Active use of Microsoft Excel Pivot
Reporting customers every week


Desember 2022 - Februari 2023
Administrasi

Kementerian Koperasi dan UKM Republik Indonesia Magang

Performing the filing of the 2019 - 2020 Payment Order
Inputting the Pay Order according to the date, number and year of the letter
Schedule the January - February meeting in 2023
Classify archive data
Data collection of archive documents in accordance with relevant regulations

Agustus 2024
Sertifikat Kompetensi Kewirausahaan Industri

Badan Nasional Sertifikasi Profesi 854912619500002162024

Hard Skills:
Operasional Customer Success
Strategi Customer Success
Administrator Basis Data
Administrasi Server
CRM (Customer Relationship Management)

Soft Skills:
Adaptabilitas
Problem-solving
Mendengarkan aktif
Kesabaran
Komunikasi yang efektif
Kreativitas
Manajemen konflik
Manajemen waktu
Pemikiran kritis
Pengambilan keputusan
Penyelesaian konflik
Kemampuan berpikir strategis
Kemampuan interpersonal
Keterampilan organisasi
Disiplin
Kecerdasan emosional
Empati
Kejujuran
Evaluasi diri
Manajemen stres
Komunikasi tepat waktu
Etos Kerja