Curriculum Vitae

Indah Cynthia
Media Social
Experienced professional with 6+ years of expertise in customer service, sales, and<br /> administration. Skilled in negotiations, problem-solving, and enhancing operational efficiency.<br /> Proficient in Microsoft Office Suite, including advanced Excel skills. Strong communication<br /> and multitasking abilities, with a focus on achieving results and improving customer<br /> satisfaction.
Januari 2019 - Januari 2024
ccpl back end staff
PT Bank Mega Tbk • Full Time
● Recovered 80% of outstanding debts for accounts over 90 days delinquent through
efficient billing and negotiation strategies.
● Managed customer communication via phone, email, and messaging systems to
settle overdue accounts.
● Developed installment plans, discounts, and payment negotiations to enhance
recovery rates.
● Generated letters and documentation using Microsoft Word and internal systems.
Juli 2018 - Mei 2019
Reception and Personal Assistant
Raffles Independent School • Full Time
● Welcomed and assisted visitors, students, and staff, ensuring professional and
courteous service at all times.
● Coordinated procurement of books, uniforms, and office supplies, maintaining
cost-effective vendor relationships.
● Managed scheduling and administrative support for the school’s founder, including
event planning and documentation.
● Processed staff and teacher absences and liaised with contractors for building
maintenance.
Mei 2018 - Juli 2018
Sales
PT Indosat Tbk • Full Time
● Boosted daily sales by 20% through direct customer engagement and promotional
events.
● Addressed customer complaints, improving customer retention and satisfaction.
● Provided detailed product explanations and conducted on-site sales efforts to grow
customer base.
Februari 2016 - Februari 2018
Surveyor
PT Bank Mega • Full Time
● Verified customer information for credit card applications through on-site inspections,
ensuring accuracy in application data.
● Analyzed residential and business properties to determine creditworthiness and
suggested credit limits.
● Submitted detailed reports to credit analysts for review and approval.