Curriculum Vitae
DINDA APRILIA DWI PUTRI
Bachelor’s degree graduate from the Faculty of Teacher Training and Education, majoring in Accounting at Muhammadiyah University of Surakarta. I have a solid background in administrative functions, with approximately 4 years of experience as an Administration Staff at a freight and service delivery company in collaboration with the national railway. Proficient in scheduling management, document archiving, customer service, reliable in a dynamic work environment.
Januari 2022
Universitas Muhammadiyah Surakarta
S1 • Akuntansi • IPK 3.7
Mei 2017
SMAS BATIK 2 SURAKARTA
SMA/SMK • Administrasi Ilmu Pengetahuan Sosial • Nilai rata-rata: 80
Januari 2021 - Sekarang
STAFF ADMINISTRASI - CUSTOMER SERVICE
PT HERONA EXPRESS • Full Time
• Provided front-line customer service for shipment inquiries, drop-offs, and pickups, contributing to a 30% increase in customer satisfaction based on internal feedback.
• Handled high-volume inbound calls related to shipment tracking and logistics, ensuring a 95% call resolution rate on first contact.
• Prepared accurate and timely daily financial reports, supporting effective decision-making and monthly reconciliation.
• Managed monthly billing processes for corporate and individual clients, reducing billing errors by 20% through improved accuracy and attention to detail.
• Organized and archived outgoing letters and administrative documents, improving document retrieval efficiency by 40%.
• Streamlined internal and external communication, resulting in a 25% improvement in coordination between departments.
• Conducted weekly stock opname (inventory check) with 100% compliance to ensure alignment between physical and recorded data.
Media
Juni 2019 - September 2019
STAFF ADMINISTRASI
PT Pegadaian • Magang
• Supported day-to-day operational and administrative tasks at the area office, contributing to a 30% improvement in workflow efficiency by assisting document processing and data entry.
• Assisted in promotional activities and product marketing efforts, helping to increase customer engagement by approximately 20% during local marketing campaigns.
• Collaborated with various departments within the area office to complete assigned projects, ensuring 100% task completion rate within deadlines and maintaining effective coordination across units.
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