Curriculum Vitae
Diandra Shafira Paramitha
Industrial and Systems Engineering graduate with experience in product marketing, operations, and data-driven projects. Skilled in data analysis, optimization, and project management, with strong leadership and communication abilities demonstrated through academic, organizational, and professional experiences.
September 2025
Institut Teknologi Sepuluh Nopember
S1 • Industrial Engineering • IPK 3.54
September 2024 - Desember 2024
Omnichannel Operations and Capability
PT XL Axiata Tbk • Magang
o Created and deployed 2,000+ internet packages, boosting revenue and customer satisfaction.
o Led 3 nationwide campaigns, including CIMB OctoPay, reaching 5M+ users and improving engagement.
o Monitored multi-channel revenue, enabling corrective actions to prevent 27% loss trend.
o Built an inbound ticketing automation system with SharePoint & Power Automate, improving request turnaround.
Januari 2024 - Februari 2024
Prepaid Customer HVC and Retention Jawa Bali Intern
PT Telekomunikasi Selular • Magang
o Conducted competitor benchmarking and a Gen Z preference survey (110+ respondents) to generate insights for UMB platform product development.
o Contributed insights for loyalty program & prepaid product development, enhancing customer retention.
Agustus 2023 - Juli 2025
Chief of Marketing Officer
Starter Academy • Organisasi
o Designed and launched a mentoring program campaign, from storyline and feed creation to execution, resulting in 47+ applicants for the first batch.
o Drove platform growth with data-driven marketing, increasing community engagement through targeted content strategy and achieving 1,100+ Instagram followers and 16% TikTok engagement.
Juni 2023 - Juli 2025
Laboratory Assistant
Quantitative Modeling and Industrial Policy Analysis Laboratory • Part Time
o Supported Statistics and Led Operations Research courses, applying Excel Solver & Python optimization.
o Guided 100+ students and earned 97.6/100 satisfaction rating for teaching effectiveness.
o Led 20 assistants as a Vice Coordinator, achieving overall performance score 8.7/10 (ranked 7th of 22).
o Managed the branding division, boosting Instagram followers to 1,100+ and achieving 97% KPI fulfillment.
Februari 2022 - Februari 2023
Staff of Social Development Department
Badan Eksekutif Mahasiswa Fakultas Teknologi Industri dan Rekayasa Sistem ITS • Organisasi
● Vice Head of Event Division at Rumah Manfaat, an event that focused on the holistic development of adopted villages. Organized and executed 3+ impactful events, collaborated with FTIRS students, and achieved a 4/4 satisfaction rate.
● Led the "Red Movement", a social program in Surabaya, focusing on preserving traditional games, environmental clean-ups, and activities with orphans. Achieved an 87.5/100 satisfaction rate.
● Led "Ruang Lentera," a teaching program to enhance educational standards for grades 1-6 in Surabaya. Collaborated with FTIRS students as educators and achieved 97.75% KPI fulfillment.
Januari 2025
ITS EFL Test
Institut Teknologi Sepuluh Nopember • T/4221/IT2.IV.3.2.5/TU.00.08/2025
Media
Agustus 2024
The Complete SQL Bootcamp: Go from Zero to Hero
Udemy • UC-996e98e5-a37a-4b8b-bb8c-2ba2d2ad512d
Media
Agustus 2023
2nd Winner of Industrial Challenge X Ingenious Summer Camp 2023
Himpunan Mahasiswa Teknik Industri ITS • 0087/SER/B/INCHALL/IEFAIR/HMTI/VIII/2023
Achieved 2nd place by designing an optimized supply chain and warehouse strategy for PT Hasta Karya Perdana, delivering a profitable solution (BCR 1.17), 54% CO₂ reduction, and 23-hour reduction in delivery time.