Curriculum Vitae
Denis Orlando
Media Social
I am an industrial engineering graduate with internship experience in the fields of HSSE (Health, Safety, Security & Environment). Additionally, I have interests in Business Management, Project Management, HR, Customer Service and Marketing
Sedang berjalan
Universitas Islam Indonesia
S1 • Teknik Industri • IPK 3.88
Juli 2024 - Sekarang
Analyst Operations L2 Marketing
PT Shopee International Indonesia • Contract Base
- Work on forwarded tickets from L1 Call, L1 Chat, and L1 Community Customer Service agents and also through webforms
- Receive complaints regarding affiliate accounts, affiliate payments, problems with Shopee Video and Shopee Live, questions about Shopee promotions, Shopee vouchers and also Shopee games
- Forward complaints to marketing, business development, and other related partieses if customer problems require further handling
Maret 2023 - April 2023
Research Internship
PT Petrokimia Gresik • Magang
Conducted a research to determine the physical, mental & time workload and evaluate the optimal number of welding employees at Sulfuric Acid Factory 1 for Final Assignment.
Media
Januari 2023 - Januari 2024
Analyst Operations L1 Call Regular & SPaylater
PT Shopee International Indonesia • Contract Base
- Receive complaints related to accounts and fraud, logistics, payments, refunds, marketing, and business development.
- Receive issues related to SPayLater and SPinjam accounts, bill payments, billing feedback, disbursements not received by customers, and issues related to names in the Financial Information Services System
- Handle and analyze customer problems from calls, managing at least 50-80 calls per day
- Provide the best service to customers to achieve high Customer Satisfaction Scores (CSAT).
- Provide solutions to customer problems quickly with the SOP flow that have been set by company
- Provide services via inbound call, outbound call, and also email
- Help escalate to related parties if customer problems require further handling
November 2022 - November 2022
Student Internship
PT Petrokimia Gresik • Magang
- Learned about Company Profile, Health, Safety, Security & Environment, Good Corporate Governance, Anti-Fraud Management System, Product Knowledge, Security Management System, Digital Learning, and Human Resources Management.
- Conducted a research on the productivity of welding workers using the Work Sampling method for Internship Report.
Media
Januari 2021 - Januari 2022
Staff HRD
PIK-M AUSHAF UII (Pusat Informasi dan Konseling Mahasiswa Association of UII Students Who Helping All and Friends) • Organisasi
- Responsible for implementing one of the PSDM work programs, namely Upgrading to PIK-M AUSHAF UII members.
- Assisted a peer friends to solve their personal matters with consultation process.
- Responsible for implementing the Upgrading work program.
Juni 2022
Introduction to SAP S/4HANA with GBI
SAP University Alliances • -
Media
November 2021
Training Keselamatan dan Kesehatan Kerja
PT Narada Katiga Nusantara • 2521/2811/K3/NKI/2021
Media
Juli 2021
Big Project Rekayasa Sistem Kerja dan Ergonomi
Teknik Industri Universitas Islam Indonesia • 27/KALAB DSKe-E/10/LAB.DSKEe-E/VII/2021
Won 2nd place in the Big Project in the Work Systems Engineering and Ergonomics course with the theme "Ergonomic Challenge Amidst Covid-19 Pandemic". With the title of the report “Redesigning Anti-Corona Shopping Trolleys in Supermarkets with Anthropometric Approaches”.