Curriculum Vitae
Anastasia Enike Hanorsian
Media Social
Master's degree in HR Development, specialized in Creative Industry with 5 years of operational experience transitioning from Tourism & Hospitality to Human Resources. Combines customer service excellence, event management expertise, and administrative capabilities with advanced HR education. Offers unique perspective in talent development through blend of operational experience and academic knowledge. LPDP Scholar with proven track record in research and project management.
Februari 2025
Universitas Airlangga
S2 • Pengembangan Sdm • IPK 3.86
Februari 2018
POLITEKNIK SAHID
D4 • Usaha Perjalanan Wisata • IPK 3.88
Maret 2019 - September 2022
Staff
PT ANJ Healthcare (KMN Eyecare) • Full Time
Managed comprehensive patient care coordination through efficient database administration and appointment scheduling. Facilitated effective communication between patients and medical staff while handling complaints with resolution-focused approach. Led patient registration optimization and premium service promotion initiatives, contributing to improved service quality and patient satisfaction.
Januari 2017 - Januari 2018
Staff
PT. Azora Internasional (Azora Travel Concept) • Full Time
As a seasoned travel coordinator, I managed comprehensive travel operations by organizing and coordinating both domestic and international tours, while efficiently handling all aspects of reservations including transportation, accommodation, and tour activities. I maintained strong relationships with vendors and consistently monitored service quality to ensure exceptional client experiences, demonstrating my commitment to delivering premium travel services.
Juli 2016 - Desember 2016
Intern
Kementerian Pariwisata dan Ekonomi Kreatif Republik Indonesia • Magang
During my internship at the Ministry of Tourism, I played a pivotal role in organizing the 'Halal Tourism Competition Awards Night 2016'. I managed nationwide communications, coordinating with provinces and cities across Indonesia through multiple channels. Additionally, I supported event operations at Sapta Pesona Building. I actively participated in Focus Group Discussions (FGD) and Monitoring & Evaluation sessions between the Ministry of Tourism and other government ministries.
Januari 2015 - Januari 2015
Intern
Jogja Expo Center • Magang
Supported internal event management at Jogja Expo Center, coordinating venue setup, managing event logistics, and assisting with client communications. Helped organize multiple corporate events while ensuring smooth execution of event programs and maintaining venue standards.
November 2014 - Desember 2014
Intern
PT Gapura Angkasa • Magang
Provided comprehensive ground handling services including passenger check-in, boarding assistance, and baggage handling. Ensured compliance with aviation safety protocols while delivering efficient customer service to enhance passenger experience.
Februari 2012 - April 2012
Intern
PT Garuda Indonesia (Persero) Tbk • Magang
Managed flight reservations and ticketing operations for Garuda Indonesia, handling customer bookings, schedule changes, and ticket issuance. Provided detailed flight information and assistance to customers while maintaining accurate booking records.