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UNIVERSITAS ISLAM "45" BEKASI

S1 • Psikologi • IPK 3.41

Mei 2023 - Juli 2025

PT Telekomunikasi Selular • Full Time

• Maintained customer satisfaction rates above 90% by addressing issues promptly and communicating clearly.
• Offer the latest products, inform ongoing promotions, and provide product recommendations that suit customer needs.
• Exceeded sales goals by 15% through strategic upselling and cross-selling, boosting company revenue.
• Developed and implemented a new customer service training program for the team, resulting in improved overall
performance and customer satisfaction.
• Reduced customer churn by 25% by resolving complaints efficiently at scale.
• Earned consistent praise from customer for exceptional service and proactive solution.