Curriculum Vitae
Helena Punky Rahmawati
Media Social
Experienced and customer-focused professional with a Bachelor's degree in Logistics Administration Management. Proven success in front-office banking, logistics, procurement, and administrative roles. Adept at resolving client issues, optimizing daily operations, and enhancing customer experience. Strong background in supply chain analysis, legal assistance, and cross-functional coordination.
Juni 2023
Universitas Diponegoro
D4 • Manajemen dan Administrasi Logistik • IPK 3.73
November 2023 - Mei 2025
Frontliner
Bank Rakyat Indonesia • Full Time
As a Frontliner at BRI, I’ve had the opportunity to serve over 100 customers daily, ensuring smooth and accurate financial transactions in a fast-paced banking environment. I’ve developed strong communication and problem-solving skills by assisting clients with various banking concerns — from basic transactions to more complex account issues.
This role sharpened my attention to detail, especially in validating financial transactions and maintaining accurate records using BRI’s internal systems. More importantly, it taught me how powerful genuine, personalized service can be in building long-term customer relationships and trust.
One of the things I enjoy most is being the first point of contact — the “face” of the bank — and making each customer feel seen and valued.
Mei 2023 - November 2023
Assistant Manager
PT. Good Goods Development • Pekerja Lepas
PT. Good Goods Development is start up company the field of import and export, related my major learning about logistics. As a Freelance Assistant Manager, I analyzed over 20 manufacturers to establish export partnerships based on cost and product quality, ensuring that only suppliers meeting company standards were selected. I improved shipping efficiency by 10% through the implementation of logistics strategies aligned with Incoterms 2020, which helped reduce both delivery time and costs.
Additionally, I researched and built relationships with potential suppliers to expand the company's business network, ultimately achieving greater growth objectives. I also implemented new performance metrics that successfully increased team productivity by 15%, including training team members to work more efficiently in their daily tasks.
Agustus 2022 - Desember 2022
Receiving Storage Department Staff
PT Pertamina Patra Niaga • Magang
During my internship in the Receiving Storage Department at PT. Pertamina Patra Niaga, I managed the end-to-end procurement process, handling over 50 purchase orders weekly across various divisions. I ensured timely delivery and quality of goods to maintain continuity in the supply chain. By analyzing purchasing data, I was able to improve procurement efficiency by 20% and reduce costs by 30%, contributing to the overall optimization of the department's operations.
This experience provided me with valuable insights into supply chain management and enhanced my analytical and problem-solving skills.
Media
Agustus 2023
TOEFL ITP
ILP CIKINI • 12752223
Juli 2022
Logistics Administratif Officer
BNSP Logistik Insan Prima • 52101.1324.3.0003997.2022