Curriculum Vitae
YUNI SAPIRA PATTY
Graduated from Trisakti Institute of Tourism, majoring in Travel and Tourism Management, with a career interest in administration and a career in service. I have a strong understanding of handling problems and complaints, document archiving and administrative processes. I am communicative, adaptive, and able to work in a team. Skilled in operating Microsoft Office (Excel, Word, PowerPoint) and Google Services (Spreadsheet, Docs, Presentation)
Sedang berjalan
SEKOLAH TINGGI PARIWISATA TRISAKTI
D4 • Usaha Perjalanan Wisata • IPK 3.90
Januari 2024 - Januari 2025
Administration Intern
Badan Kesatuan Bangsa dan Politik Kota Bogor • Magang
● Process an average of 5+ incoming mails per day, with 95% of them completed within 8 working hours.
● Manage more than 100+ outgoing mails per month, also contributing to completing 80% of other administrative tasks according to the target tim
● Responsible for managing and archiving more than 200+ incoming and outgoing mail documents per month, including 100% of
the company's correspondence process
● Responsible for 100% guest reception, handling complaints, criticisms, and suggestions, with a 90% efficiency rate in completing each task.
● Handle an average of 10+ guests per day and ensure 100% of internal and external information is conveyed properly.
Januari 2024 - Januari 2024
Receptionist Intern
Badan Kesatuan Bangsa dan Politik Kota Bogor • Magang
● Handle internal and external communications, including guest reception, handling complaints, criticisms, and suggestions from
the public, organizations, and government agencies, serving more than 50+ guests per week and increasing customer satisfaction by 20%
● Deliver 5+ information from guests per day to employees with an accuracy of 98%
Januari 2023 - Maret 2023
Human Capital Business Partner Intern
PT Angkasa Pura I Kantor Cabang Yogyakarta International Airport • Magang
● Responsible for 100% of the company's internal and external correspondence process, including creating, sending, and archiving
letters.
● Manage and distribute an average of 50+ letters per week, with a 99% accuracy rate in ensuring letters reach the right
destination.
● Input and verify 5+ employee data/day who attend training from Head Office, with a 100% accuracy rate
Januari 2023 - Januari 2023
Customer Service Intern
PT Angkasa Pura I • Magang
● Provided accurate and clear information and directions regarding departure schedules, airline check-in locations, and airport facilities to over 100+ visitors per week, with a customer satisfaction rate of 95%
● Handled 10+ passenger complaints and issues per week, such as lost luggage and flight delays
● Coordinated with teams from other divisions, such as security, gate officers, and airlines, to ensure smooth airport operations and
serve over 100+ passengers with an operational success rate of 98%
Oktober 2024
TOEIC Test
PT International Test Center • 2142050021