Curriculum Vitae
Reza Machfud Sidik
Media Social
Experienced Banking Professional with 1+ years in customer service, document management, and financial transactions. Successfully handled 1,000+ customer interactions, managed 12,000+ records, and processed an average of 40+ transactions per day with a 99% accuracy rate. Strong skills in problem-solving, data verification, and financial services, ensuring 95%+ customer satisfaction.
Juli 2023
Universitas Muhammadiyah Yogyakarta
S1 • Manajemen • IPK 3.59
November 2023 - Maret 2025
FRONTLINER
PT Bank Rakyat Indonesia (Persero) Tbk • Magang
1) Resolved 40+ customer complaints monthly, handling account openings, closures, and debit card issuance.
2) Provided friendly, solution-oriented service, improving customer satisfaction to 95%+.
3) Ensure 100% compliance with customer verification and data security processes.
4) Promoted financial products, increasing e-Toll, Saving Plans, and Deposit sales by 15%
November 2021 - Sekarang
Staff Dinas Kelimuan Kajian Berkemajuan
Badan Eksekutif Mahasiswa FEB UMY • Organisasi