Curriculum Vitae
Reza Fazar Pamungkas Heru Putra
Motivated and results-driven sales marketing with hands-on experience in loan sales and door-to-door customer acquisition, developed during my time at Bank Rakyat Indonesia. Skilled in building strong client relationships, achieving sales targets, and adapting strategies to meet dynamic market needs. Comfortable working independently in the field to meet goals, while also collaborating effectively with team members to support shared targets. I also have a foundational understanding of HTML, allowing me to support digital marketing initiatives or collaborate effectively with web development teams. Eager to bring a blend of interpersonal, sales, and technical skills to a growth-oriented organization.
Januari 2022
Universitas Brawijaya
S1 • Manajemen • IPK 3.21
Juli 2024 - Februari 2025
Junior Associate Account Officer
PT. Bank Rakyat Indonesia (persero) tbk • Full Time
Conducted door-to-door visits independently to offer microloans and banking products to small business owners and individuals.
Assisted customers in completing loan applications, collecting required documents, and ensuring all information was accurate.
Built strong, personal relationships with clients to gain trust and promote long-term engagement with BRI services.
Performed on-site surveys to assess the financial conditions of potential borrowers, working closely with colleagues when needed for verification.
Maintained and monitored a personal portfolio of active clients, ensuring timely follow-ups and payment tracking.
November 2022 - Juli 2024
Customer Service
PT Bank Rakyat Indonesia (Persero) Tbk • Part Time
Welcomed and assisted customers with banking needs in a friendly and professional manner, both independently and as part of the front-office team.
Opened new accounts (savings, current, etc.) and clearly explained BRI products and services, ensuring each customer received personalized support.
Helped customers resolve issues related to transactions, cards, online banking, and account access, often coordinating with relevant departments when necessary.
Handled administrative tasks such as account updates and card reissues with accuracy and attention to detail.
Provided detailed information on loan products and supported customers through the application process, balancing individual service and teamwork with loan officers.
Responded to customer complaints with patience and empathy, working with colleagues to ensure fast and effective resolution.
Coordinated with teller and back-office teams to streamline services and solve client problems quickly, showing strong team collaboration.
Promoted digital banking tools like BRImo and assisted users with setup and troubleshooting, both in-person and through digital channels.