Curriculum Vitae
Kaila Zahra Nandika
I am an organized and adaptive Industrial Engineering graduate with a strong interest in business analysis and data analytics. Motivated to continuously learn, I earned a data analytics certification and gained hands-on experience in analyzing Internet Service Provider Customer Churn. I also applied my knowledge by leading the development of three new business processes at Telkom Indonesia, which improved Human Capital Technology and Data Governance. This initiative involved cross-team collaboration and resulted in a comprehensive HC Data Playbook that simplified complex technical and legal information for over 50 users across the directorate. I am skilled in business problem-solving, statistics, spreadsheets, SQL, Python for data analysis, and data visualization (Tableau). Additionally, my passion for design has earned recognition in 2D research and UX certification. I am ready to connect data, process, and people to create meaningful business value.
Agustus 2024
Telkom University
S1 • Teknik Industri • IPK 3.73
Januari 2025 - April 2025
HR Information System
PT Telekomunikasi Indonesia (Persero) Tbk • Magang
Oktober 2024 - Januari 2025
Operation Support - Assessment Center Indonesia
PT Telekomunikasi Indonesia (Persero) Tbk • Magang
● Conducted structured interviews with over 10 stakeholders across 3 divisions, gathering workflow insights that enabled accurate mapping of 49 business processes.
● Compiled interview results into an activity identification list that streamlined documentation processes and accelerated ISO preparation workflow by 50%.
● Designed and visualized 49 ISO-aligned business process diagrams, validated through audits, improving document readiness and stakeholder approval to 50%.
Media
Juli 2023 - Agustus 2023
General Support
PT Telekomunikasi Indonesia (Persero) Tbk • Magang
● Benchmarked Telkom HCM’s organizational structure against industry peers and proposed revisions to enhance coordination across four key departments.
● Identified inefficiencies in document review and verification processes, recommending system automation and integration to improve audit scheduling and reduce processing time.
Media
Maret 2022 - Februari 2024
Secretary of Human Resource Department
Himpunan Mahasiswa Teknik Industri Telkom Univesity • Organisasi
● Collected and analyzed data on staff performance (Report and Evaluation) every quarter with 360-degree feedback, achieving a satisfaction rate of 95.6%.
● Successfully recruited 52 new staff members with a satisfaction rate of 93.5%
● Enhanced staff motivation through the Staff of the Month program, achieving a 92.7% satisfaction rate.
● Organized training sessions for 57 BPH HMTI participants, attaining a 93.4% satisfaction rate.
Media
Januari 2025
Data Analytics Full-Stack Program
RevoU • FSDA-2025-01-21293298870
Data Analytics full-stack program. Learned about understanding business problem, Statistics and Spreadsheets, Structured Query Language (SQL), Python, data visualization, and data communication.
Project Experience - Internet Service Provider Customer Churn Analysis (Nov 2024 - Jan 2025)
● Analyzed 72,274 customer records for Tcel Company, which experienced a 55.41% churn rate, significantly above the 31% industry average, using data cleaning, exploratory analysis, and logistic regression in Python.
● Developed interactive visualizations in Tableau to present findings to non-technical teams
● Proposed retention strategies, including cross-selling, loyalty programs, and contract promotions, are estimated to reduce churn by at least 5% in 2025.
Media
Oktober 2024
Dasar-dasar Desain Pengalaman Pengguna (User Experience, UX)
Google • https://www.coursera.org/account/accomplishments/verify/UHY92YMMAQSE
Media
September 2024
TOEFL ITP
One Stop English Education • https://drive.google.com/file/d/11tCQPY9th63nMh-IwQxKOiG820ekEssT/view