Curriculum Vitae
bayu hermanto
Media Social
I am an IT professional with over 7 years of experience in IT Helpdesk and IT Support roles. My expertise includes managing hardware and software issues, SLA-based ticketing systems, and LAN/WAN network administration. I am known for being hardworking, responsive, and honest, with a proven ability to adapt quickly in fast-paced environments.<br /> I excel in working both independently and collaboratively within a team, and I am always eager to learn new technologies and skills. My ability to perform under pressure, combined with my strong technical knowledge, allows me to deliver effective and efficient IT solutions. I am confident that my dedication and expertise can bring significant value to any organization.
Desember 2015
Universitas Mercu Buana
S1 • Teknik Informatika • IPK 3.25
Juni 2023 - Sekarang
IT Support
PT PGAS Telekomunikasi Nusantara • Full Time
• Installed, configured, and maintained operating systems and essential applications to ensure seamless operations.
• Responded to and resolved customer issues promptly and professionally.
• Managed and enforced domain user policies in alignment with company IT standards.
• Maintained high levels of customer satisfaction by consistently exceeding expectations, supported by positive feedback.
• Regularly assessed and fulfilled the specific IT needs of VVIP clients.
• Provided second-level support for escalated and complex technical issues.
• Prepared and delivered comprehensive daily and weekly incident reports for performance tracking.