Zefania Cicilia Talumewo

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Curriculum Vitae

Zefania Cicilia Talumewo

Kota Manado

• Terakhir login 3 bulan yang lalu

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Tentang Saya

Graduated with a bachelor Management, who always expand experiences and knowladge. A well rounded person who has a interest in Management and Accounting field. But alson open to work in related fields.

Pendidikan

Desember 2022

Universitas Klabat Manado

S1 • Manajemen • IPK 3.82

Pengalaman

Juni 2024 - Agustus 2024

Customer Service

Bank Maybank • Contract Base

1. Answered customer questions and provide information about accounts Perform banking transactions, such as opening accounts, accepting loan applications, and processing transfers, withdrawals, and deposits.
2. Maintained service standards for customer service quality, turnaround time, accuracy and follow-up.
3. Handle and resolve customer complaints or concerns quickly and professionally.
4. Encourage customers to use self-service functions such as online and mobile banking.
5. Help customers use the ATM at the bank and fill out blank forms before visiting the bank teller.
6. Assist customers with address changes Assist customers who are victims of theft, identity theft, or fraud.
7. Suggests and cross-sells additional banking products and services to meet sales targets and improve customer financial relationships with the bank.

Januari 2024 - Januari 2024

Petugas Kelompok Penyelenggara Pemungutan Suara (KPPS)

Komisi Pemilihan Umum • Part Time

1. Received voters and checked the C6 Model brought by the voter and match it with the DPT, DPTb, DPK.
2. Checked the voter's fingers to ensure there is no ink indicating that her or she has voted.
3. Created and fill in an attendance list containing columns for arrival number, voter serial number in the voter list (DPT, DPTb, DPK), and gender.
4. Write the arrival sequence number on the Voting Notification Letter to Voters (model C6).
5. Provided information records if the voter is a person with a disability and the type of voter's disability to facilitate service or provision of assistance.

September 2023 - Maret 2024

Staff Customer Relationship Officer

PT PEGADAIAN PERSERO • Magang

1. Conducted promotion of Pegadaian product inside and outside the branch office.
2. Performed selling and negotiations gold exhibitions and successfully sold 100+ gold jewelry.
3. Checked the accuracy data of gold product.
4. Prospected product to customers.
5. Remind debtors to be disciplined in paying credit installments.

September 2023 - Februari 2024

Magang Penjualan Kanwil V Manado

Verified intern of

PT Pegadaian • Magang

Januari 2023 - Sekarang

Anggota

Sub Komisi Pemuda GMIM • Organisasi

1. Responsible for organizing and developing prayers.
2. Increase cooperation and concern among youth members.
3. Helping youth members who are sick or grieving through

Juli 2022 - Agustus 2022

Ass. Adm/Arsip

BPD PT Bank SulutGo • Magang

1. Received 20+ incoming mail from various divisions and institutions.
2. Created 50+ disposition sheets.
3. Recorded and dispositioned 20+ of incoming and outgoing letters to the registration book.
4. Provided letter number and date of letterout.
5. Delivering 20+ letter out and memos out ini each division.
6. Archive 20+ incoming mail.
7. Helped find bank financial data through the Otoritas Jasa Keuangan (OJK).
8. Helped analyze financial ratio in Microsoft Excel.

Januari 2022 - Agustus 2022

Ketua Divisi Hipster Unklab Digital Community

UNKLAB DIGITAL COMMUNITY • Organisasi

1. Monitored and coordinated all members of Udicom's hipster division.
2. Introduced the world of innovative and creative digital startup businesses in order to be able to increase thebrand image in accordance with the vision and mission of the hipster division.
3. Introduced digital business in the campus environment so as to create a digital based environment.

Januari 2017 - Mei 2018

Wakil Ketua

KARATE INKANAS RANTING SMA KRISTEN EBEN HAEZAR MANADO • Organisasi

Lisensi & Sertifikasi

April 2024

Sertifikat Magenta BUMN PT PEGADAIAN

BUMN • 00044/MAGENTA/FHCI01/4/24