Curriculum Vitae
Novanza Sheila Fiesta Zein
Media Social
Saya adalah lulusan Program Studi Manajemen Universitas Dian Nuswantoro dengan predikat cumlaude dan IPK 3,56. Berbekal pengalaman sebagai sekretaris di Bank BRI Kanwil Semarang serta intern di divisi Human Capital Bank Mandiri KC Semarang Pemuda, saya menguasai pekerjaan administratif, pengelolaan dokumen karyawan, penyusunan jadwal pimpinan, serta komunikasi profesional antar divisi. Saya terampil menggunakan Microsoft Office, memiliki ketelitian tinggi, kemampuan interpersonal yang baik, dan cepat beradaptasi dengan lingkungan kerja baru. Berintegritas, loyal, dan haus akan pengalaman, saya siap memberi kontribusi nyata di berbagai bidang kerja, khususnya yang berhubungan dengan manajemen dan administrasi.
Januari 2023
Universitas Dian Nuswantoro
S1 • Management • IPK 3.56
Agustus 2023 - Januari 2024
Secretary to Head of Retail Payment and Merchant Relationship
PT Bank Rakyat Indonesia (Persero) Tbk • Full Time
Menyusun jadwal dan agenda pimpinan divisi Retail Payment & Merchant Relationship secara efektif, Mempersiapkan dokumen rapat, laporan kegiatan, dan korespondensi resmi divisi, Menjadi penghubung antara pimpinan dengan tim internal, mitra merchant, dan pihak eksternal, Menangani administrasi proyek kerja sama sistem pembayaran dan merchant, Mengelola arsip dan pelaporan rutin secara rapi, terstruktur, dan tepat waktu.
April 2023 - Juni 2023
Customer Service Office
PT. Cakrawala Sakti Kencana Paragon • Full Time
Memberikan pelayanan informasi, menangani pertanyaan, serta menyelesaikan keluhan dari pelanggan secara langsung maupun melalui telepon dengan sikap profesional, Menyusun dan mengarsipkan dokumen administratif seperti formulir, laporan interaksi, dan bukti layanan, Mendukung promosi dan edukasi layanan perusahaan kepada pengunjung di area publik, Terampil menggunakan Microsoft Office dan sistem layanan pelanggan untuk menunjang produktivitas kerja, Mendukung koordinasi tim layanan di area publik (Mall Paragon) untuk menjaga kelancaran operasional.
Januari 2021 - Januari 2021
Human Capital Officer
PT Bank Mandiri (Persero) Tbk • Magang
Measured the productivity of frontliners and assisted in the recruitment process for Kriya staff by selecting qualified candidates. Updated the internal database with new employee information, such as contact details and job forms, ensuring accurate and organized records. Participated in employee training activities at Mandiri University to support professional development. Responsibilities included observing procedures, standards, and specifications to evaluate the quality of bank services, performing document filing, and acting as a Mystery Shopper to assess frontliner performance. Additionally, created and utilized Pivot Tables to analyze worksheet data, showcasing proficiency in data analysis and problem-solving.
Agustus 2024
Mahir Ms. Office dari A-Z
Kelas.com • CERT-C41C2110
The Microsoft Office certification provided comprehensive mastery of the entire suite, covering all essential tools and features from A to Z. Training included advanced skills in Microsoft Word, such as creating professional documents, formatting complex layouts, and utilizing mail merge efficiently. In Microsoft Excel, the focus was on data management, advanced formulas, Pivot Tables, and data visualization using charts. Proficiency in Microsoft PowerPoint included designing impactful presentations, incorporating animations, and ensuring effective slide transitions. Additionally, the certification covered Microsoft Outlook for managing emails, calendars, and tasks, as well as Microsoft Access for database creation and management. This certification equips individuals with the ability to use Microsoft Office effectively and professionally in various workplace scenarios.
Media
Januari 2024
Admin HR : Pengelola Administrasi Karyawan
Kelas.com • CERT-0498A22B
The HR Admin certification provided comprehensive knowledge and skills in managing employee administration, covering key aspects of human resource management. The program included training in creating and maintaining employee databases, drafting employment contracts, and preparing official HR-related documents. It also covered the calculation of remuneration across various job levels, compiling monthly reports, and conducting systematic employee performance evaluations. Additionally, the certification emphasized understanding the employee recruitment process, from selection to onboarding. These competencies are complemented by strong documentation skills, organizational abilities, and a thorough understanding of administrative functions within HR operations.
Media
Agustus 2023
Belajar Menjadi Sekretaris di Perusahaan
Kelas.com • CERT-F1DA252D
The certification in corporate secretarial skills provided comprehensive training in the essential responsibilities and functions of a professional secretary within a company. Key topics included effective communication techniques, managing correspondence, scheduling and organizing meetings, and preparing detailed minutes. The program also emphasized document management, including filing systems and maintaining confidentiality. Proficiency in using office tools such as Microsoft Office for administrative tasks was developed, along with skills in managing travel arrangements and handling corporate events. Additionally, the certification covered professional etiquette, time management, and problem-solving strategies, ensuring the ability to support executives and streamline organizational workflows effectively.