Curriculum Vitae
Mutiara Salsabila Arifin
Media Social
I am a dedicated and fast-learning individual with a Bachelor's degree in Management. I have experience supporting teams through administrative tasks, customer service, and problem-solving. Working with diverse teams has strengthened my interpersonal and problem-solving skills. I am eager to support strategic goals, contribute fresh ideas, and grow both personally and professionally in a dynamic environment.
Juli 2024
Universitas Singaperbangsa Karawang
S1 • Manajemen • IPK 3.8
September 2024 - Oktober 2024
Helpdesk Agent
Perum Percetakan Uang Republik Indonesia • Contract Base
- Received and handled more than 1,000 problem reports related to e-meterai usage from users through various channels, including Email, WhatsApp and Ticket System.
- Identify and diagnose technical problems of users, especially on important events such as CPNS and PPPK, to ensure smooth operations.
- Provide quick and appropriate solutions to resolve technical issues, supporting the smooth running of national events by increasing user satisfaction.
- Coordinate with internal teams to handle system issues efficiently, ensuring timely and prioritized ticket resolution.