Curriculum Vitae
Marizka Nazla
Currently a student at the State Polytechnic of Jakarta, majoring in Business Administration with a concentration in Logistics. I have a strong interest in management fields such as Supply Chain Management, Marketing, and other similar.
Sedang berjalan
POLITEKNIK NEGERI JAKARTA
S1 • Administrasi Bisnis • IPK 3.97
Agustus 2025 - Februari 2026
General Affairs Intern
PT Hutama Karya (Persero) • Magang
Januari 2024 - Desember 2024
Executive Committee Member Social and Politics department
Himpunan Mahasiswa Administrasi Niaga (HMAN) • Organisasi
• Created and published engaging, attractive posters related to current political issues on social media platforms.
• Assisted in the successful implementation of all Social Politics Department programs and agendas.
Media
Januari 2024 - Desember 2024
Return and Dispute Resolution
PT Global Digital Niaga (Blibli.com) • Magang
• Reviewed and handled 100-150 daily Return cases in Pending and Service buckets
Sept – Dec 2024
• Collaborated with cross-functional teams (Logistics, Warehouse, Merchants, Customer Service, and Fraud
Management) to gather comprehensive insights, ensuring balanced and fair resolution decisions for all parties involved
• Oversaw product verification processes escalated to merchants or service centers, ensuring successful resolution and
product return to customers
• Executed final return case decision in the system after thorough investigation and stakeholder coordination, delivering
optimal customer solutions while adhering to Blibli.com's return policies and guidelines
Media
Januari 2024 - Desember 2024
Executive Committee Member Business Incubation Program department
MAPRES RESEARCH AND PROJECT • Organisasi
• Assumed responsibility for organizing and executing the BIP Gathering namely “Kumpul BIP”, a platform for all
members of the Business Incubation Program (BIP) department to convene and collaborate.
• Actively participated in coaching sessions led by mentors, gaining valuable insights and knowledge pertaining to
various aspects of business operations and entrepreneurship.
Media
Oktober 2023 - Oktober 2024
Coordinator Public Relation, Publication, Documentation division of Studi Ekskursi ABT
Politeknik Negeri Jakarta • Project Base
Led and collaborated with team members to execute end-to-end event tasks, including creating broadcasts, live reports,
documentation, and engaging content for social media to ensure high-quality and audience-relevant posts.
Media
Maret 2023 - Sekarang
Part Time Crew
PT Mitra Adi Perkasa - Domino’s Pizza • Part Time
• Handled dozens of daily sales transactions, including cash, debit, and other non-cash payments.
• Provided product information and promotions to customers (upselling) in a friendly manner.
• Took carry-out, online, and delivery orders, answered questions related to the menu and promotions, and processed
orders.
• Addressed customer complaints, ensured timely order fulfillment by coordinating with the makeline or delivery team.
Prepared daily financial sales reports to ensure financial accuracy.
Januari 2024
Magang MSIB Batch 5 – Return and Dispute Resolution
PT Global Digital Niaga (Blibli.com) • -
Completed a 4-month internship under Kampus Merdeka (MSIB Batch 5) at Blibli.com in the Supply Chain Division, focusing on Return and Dispute Resolution. Handled 100–150 return cases daily, collaborating with cross-functional teams (Logistics, Warehouse, Merchants, Customer Service, and Fraud Management). Responsible for case investigation, product verification, and executing final return decisions in the system, while ensuring alignment with Blibli.com’s return policies and customer service standards.