Curriculum Vitae
M Bagas Rizky Pratama Gunawan
I’m a management student passionate about learning, creating, and connecting ideas. I’m honing my skills in freelance design and digital marketing, while actively working on personal projects—writing a novel and building Prospex, an app for smarter sales prospecting.<br /> <br /> Curious and growth-driven, I turn ideas into real solutions and experiences. Now, I’m ready to take on professional opportunities where I can contribute, learn, and make an impact.
Sedang berjalan
Universitas Terbuka
S1 • Management • IPK 3.10
Oktober 2023
POLITEKNIK NEGERI SRIWIJAYA
D3 • Bahasa Inggris • IPK 3.45
Agustus 2025 - Sekarang
Freelance Digital Marketing & Designer
Self-Employed • Pekerja Lepas
• Created and published more than 10+ social media content (posts and short videos) that reinforced brand identity and visual consistency.
• Designed digital campaigns that generated an average engagement rate of 12% and reached an estimated 100+ audience impressions across various platforms.
• Enhancing brand recall for Es Teh Desa (a family beverage franchise) by producing cohesive branding assets, campaign visuals, and promotional content, resulting in a more professional and recognizable digital presence.
• Creating projects for local F&B businesses, showcasing marketing strategies that have the potential to increase visitor traffic by 10–15% through social media promotions and giveaways.
• Using tools like Canva and Photopea to design high-quality creative assets cost-effectively.
Oktober 2024 - Desember 2024
Sales
Financial Service Company • Full Time
• Contacted 40–60 potential clients weekly via cold calls/messages, achieving a 12% lead conversion rate in early months.
• Increased client engagement by 18% through consistent follow-ups and personalized communication strategies.
• Managed CRM database with a 25% reduction in data entry errors, improving follow-up efficiency and client satisfaction.
• Delivered product presentations and guided 50+ prospects through onboarding, improving service understanding.
• Enhanced sales scripts with the team, contributing to a 10% increase in monthly target achievement.
• Consistently achieved 80%+ of weekly outreach KPIs through effective communication and a professional attitude.
Januari 2024 - Sekarang
Digital Marketing & Operation Assistant
Es Teh Desa • Full Time
• Optimized business presence on Google Maps, increasing visibility by +100% in impressions within a week, contributing to an increase in direct visitor traffic.
• Assisted in beverage preparation during peak hours, serving 30–50 cups per day with consistent quality and presentation.
• Conducting weekly inventory checks and managing stock levels, reducing stockouts by 70% through accurate forecasting.
• Interacting directly with customers to ensure satisfaction and collect informal feedback, helping to improve product taste and service quality.
• Supporting social media content planning and promotion, contributing to a 15% increase in local follower growth and new customer acquisition.
Januari 2022 - Januari 2022
Customer Service On Train
PT Kereta Api Indonesia (Persero) • Magang
Magang selama 3 b• Handled 50+ daily passenger inquiries and complaints, achieving a 90%+ customer satisfaction rate.
• Assisted in station operations, reducing passenger boarding delays by 20%.
• Provided guidance on digital ticketing systems and mobile apps, improving passenger experience by 15%.
• Collected and analyzed customer feedback, leading to service enhancements.
• Managed high-pressure situations during peak hours, ensuring smooth problem resolutionulan saya bersama team ditempatkan di stasiun kertapati palembang
Media
Juni 2025
Digital marketing certified
HubSpot • 3439eeb3c2dc4559bd49ad068f377
Juni 2025
Effective Customer Service Skills
Alison • https://drive.google.com/file/d/1QnM22xebxPVkBsDiE2ooHpQIQSiDR-Ry/view?usp=sharing
https://drive.google.com/file/d/1QnM22xebxPVkBsDiE2ooHpQIQSiDR-Ry/view?usp=sharing
Maret 2025
Intro to Data Analytics
RevoU • DAMC - 17032025 - 01 - 00351
Maret 2025
Microsoft Office Course
Lembaga kursus pelatihan komputer kreativitas utama • 009/MO/PLG/2025 009/MO/PLG/2025
Februari 2025
Digital Marketing
RevoU • DMMC-03022025-01-1-00005
September 2024
Mindset Public Speaking
Ngangsu bareng akademi • No : 1.479/NGANGSU - BRG/PBS/IX/2024