Curriculum Vitae
Istiqomah Fitriyanti
Bachelor of Air Transport Management graduate with hands-on experience in ground handling, central ticketing, and aviation administration. Skilled in check-in operations, airline reservations, ticket issuance, and customer service for international airlines. Experienced in using industry-standard systems such as Amadeus, Altea, proficient in English for communication and using Excel for data processing. Certified in Amadeus Reservation System and Airline Customer Service Fundamentals.
Mei 2023
INSTITUT TRANSPORTASI DAN LOGISTIK TRISAKTI
S1 • Manajemen Transport Udara • IPK 3.86
September 2023 - Desember 2024
Staff Ground Handling
PT Gapura Angkasa • Full Time
-Delivered [1.000+] check-in and boarding gate services for international airlines (Ethiopian Airlines, Egypt Air, Uzbekistan Airways) to ensure timely and accurate passenger processing.
-Conducted passenger profiling and document verification to meet airline and immigration compliance.
-Issued [1.000+] boarding passes and processed baggage weights at check-in counters, reducing passenger wait times and improving flow efficiency.
-Managed boarding gate processes including boarding pass scanning and gate announcements, ensuring smooth and on-time departures.
-Prepared and handed over flight documents to the cabin crew to support proper aircraft loading and departure clearance.
Media
Juli 2023 - Oktober 2023
Department of Safety, Security, and Quality
PT Gapura Angkasa • Magang
-Attended Safety Action Group meetings to assist in evaluating operational risk and compliance.
-Conducted airside observations and completed safety checklists (DOS and HIF) to support the company’s internal safety audit program.
-Supported Internal Quality Audit 2023 by compiling and validating branch-level documents, ensuring data accuracy and audit readiness.
-Managed internal document entry and validation to streamline reporting processes and reduce documentation delays.
September 2021 - Agustus 2023
Sekretaris
Himpunan Mahasiswa Udara • Organisasi
-Attending secretarial socialization and making meeting notes
-Prepare all the document needed of all the division
-Make schedules for those who have to standby at the assembly room
-Make inventory list for assembly room
-Record all the incoming and outgoing letters
Januari 2018 - Januari 2019
Staff Ticketing
PT Dwidaya Worldwide • Full Time
-Coordinated with nationwide Dwidaya branch offices to issue [19.000+] individual and group domestic airline tickets using airline web portals and the Altea system.
-Issued corporate train tickets to fulfill transportation arrangements for corporate clients, ensuring timely ticket issuance and travel accuracy.
-Represented the company at Garuda Indonesia Travel Fair, assisting attendees with flight reservations and promoting travel packages.
-Ensured reservation data accuracy and system updates to prevent travel disruptions and optimize customer satisfaction.
Media
Mei 2023
TOEIC
TOEIC • 784192
Media
Maret 2023
Airline Customer Service Fundamentals
IATA Training • 0001591227
Media
Oktober 2022
Amadeus Basic Reservation Course
Amadeus • 1ALS.22.000405
Media
September 2022
PEB and PIB
PELINDO • 22080776