Curriculum Vitae
Iftah Nurdiana
Media Social
Bachelor's degree graduate S1 from Jenderal Soedirman University majoring in International Relations, and has experience as a Help<br /> Desk. Happy to learn new things and detail-oriented and have aspirations to work in public relations, reseacrh assistan
Mei 2024
Universitas Jenderal Soedirman
S1 • Hubungan Internasional • IPK 3.65
September 2024 - Oktober 2024
HelpDesk
Perum Percetakan Uang Republik Indonesia • Full Time
Responded to user inquiries, complaints, and service/system related requests promptly, accurately, and with effective solutions.
Provided basic technical guidance to users through multiple channels, including email, phone, and in-person interactions.
Logged, categorized, and documented each ticket or issue systematically into the internal reporting system.
Collaborated with technical teams to efficiently resolve more complex issues.
Delivered empathetic, friendly, and professional customer service to maintain and enhance user satisfaction.
Contributed to the evaluation and improvement of service procedures by identifying recurring issue patterns.
Handled over 100 tickets per day with a user satisfaction rate exceeding 90%.
Developed basic troubleshooting guides for users, increasing problem-solving efficiency and reducing repeat inquiries
Media
Mei 2025
TOEFL
Englishvit • EV/TO4/03/2025/025946761