I have experience as a customer relations officer at PT Pegadaian, Proficient in effectively addressing and resolving complaints, my primary focus is on prioritizing customer satisfaction and creative problem-solving approach to the position.
Maret 2023
Universitas Brawijaya
S1 • Ilmu Administrasi Negara/Publik • IPK 3.80
September 2023 - Maret 2024
Customer Relations Officer
PT Pegadaian • Magang
Implement strategies to improve and optimize the daily customer service experience, aiming to serve a minimum of 50 customers each day.
Provided direct and effective solutions to resolve customer concerns, with a targeted success rate of 90%.
Oversee and handle at least 10 additional customer care calls daily, ensuring efficient and effective communication.
Formulate and execute direct product marketing plans along with digital media campaigns, consistently achieving monthly targets.
Coordinate ongoing efforts to establish partnerships with 2 to 3 agencies monthly, including scheduling and conducting meetings for effective collaboration.
September 2023 - Februari 2024
Magang Penjualan Kanwil XII Surabaya
PT Pegadaian • Magang
Juli 2023 - November 2023
Content Writer
PT. Promedia Teknologi Indonesia • Part Time
Systematically compile and manage content themes by leveraging data from Google Analytics and Google Trends.
Skillfully edit 10 content pieces daily, incorporating SEO strategies to enhance content optimization.
Engage in comprehensive research utilizing online media platforms and conducting on-field analyses.
Assess the effectiveness and quality of edited articles, ensuring they meet established standards before uploading them to the website.
Januari 2023 - Mei 2023
Deputy Head of the Research Division
Political and Governance Laboratory • Organisasi
Coordinating with the team regarding latest research issues and currently carrying out mini research using Google forms about student knowledge of the roles and functions of the political and governance laboratory of Brawijaya University.
Responsible for the success of the program by conducting mini-research promotions through the laboratory's social media accounts and success to attract 23 new respondents.
Agustus 2021 - Januari 2022
Student
Sekolah Ekspor • Magang
Conduct risk management before building a business.
Building a food business in partnership with micro, small, and medium enterprises (MSMEs) and successfully.
increasing sales during the first 3 months of the program until the end of more than 80 products sold.
Conduct business strategy analysis through social media and collaborate with the Export School to develop global business.
Recap of product sales for 6 months using Microsoft Excel, Word, and Power Point.
Agustus 2021 - Agustus 2022
Owner dan Operasional
Anjani • Full Time
Creating a new business in the food sector with crispy fried onion products with two flavors: original and spicy.
Doing product branding on social media with interesting and informative content using Canva and Video Maker and designing new product packaging to make it more attractive using Canva and Adobe Lightroom.
Conducted product presentations at export exhibitions with the Sekolah Ekspor and succeeded in getting three clients to collaborate.
Januari 2021 - Mei 2021
Brand Ambassador
Mindo Campus • Organisasi
Actively socializing and offering skills training classes to campus friends directly, and success in attracting five friendsto take part in the training class.
Support training class activities by disseminating information using social media such as Instagram and Facebook so that there are more class participants.
Juli 2023
TOEFL
Englishvit • EV/03/072023/0320
Media
Juli 2022
Microsoft Office Desktop Application
TRUST • 22UBC07079659
Media
Januari 2022
Studi Independen Bersertifikat Menjadi Eksportir Baru 4.0
Kampus Merdeka Sekolah Ekspor • No.210272/SE/22
Media
Agustus 2021
PELATIHAN ASISTEN PRAKTIKUM ADMINISTRASI PEMERINTAHAN DESA
Laboratorium Politik dan Tata Pemerintahan Universitas Brawijaya • 8867/UN10.F03.40/DL/2021