Curriculum Vitae
Andri Tri Setiadi
I last work experienced as Project Manager Officer at Telkomsel, manage and leading a team of over 177 Teams,. My responsibilities as PMO included reporting, analyzing data for provide insight to user telkomsel ,controlling & monitoring the team to ensure KPIs are meet, managing tool projects from the FNI Test phase to live implementation, and preparing audits for ISO 9001 and 27001<br /> <br /> 1. 3 Years as PMO Telkomsel NOC Service Network.<br /> 2. 1 Years as Leader NCRM Telkomsel<br /> 3. 5 years as Quality Control NCRM Telkomsel <br /> 4. 4 Years as Technical Support Intelegent Network Indosat<br /> <br /> I had a certificate in the Digital Business Executive Program from Telkom Group-Infomedian. This program aims to enhance skills to professionals in business projects, Project Management , people management,Strategic Business ,Business Experience , Leadership and collaboration (in line with the BUMN Akhlak) and CX experience. I am confident that by being part of this company, I can contribute to improving services and driving innovation.
November 2014
Universitas Mercu Buana
S1 • Teknik Elektro (Arus Lemah) • IPK 3.00
Agustus 2011
INSTITUT TEKNOLOGI TELKOM JAKARTA
D3 • Teknik Elektro (Arus Lemah) • IPK 3.00
Februari 2023 - Agustus 2024
Project Manager Operation NSOC Managed Service Telkomsel
PT Infomedia Nusantara • Full Time
led a multidisciplinary team of data analysts, quality controllers, team leaders, and agents to ensure 24/7 network monitoring operations aligned with KPI targets. Proactively identified risks and implemented mitigation strategies to maintain operational continuity
Oktober 2021 - Februari 2023
Project Leader NCRM Managed Service Telkomsel
PT Infomedia Nusantara • Full Time
Led a team of quality controllers and agents to ensure smooth network operations in line with Telkomsel’s KPI targets. Identified potential risks and developed mitigation strategies to maintain service continuity.
Agustus 2016 - Oktober 2021
Quality Control NCRM - NOC Service Telkomsel
PT Infomedia Nusantara • Full Time
Led a team of agents to ensure smooth network operations aligned with Telkomsel’s KPI targets. Identified and prioritized activities based on implementation plans and their impact within the relevant domain. Ensured strict compliance with audit requirements and telecommunications industry regulations.
Agustus 2011 - Januari 2016
Technical Support
PT Indosat Ooredoo Hutchison, Tbk • Full Time
Monitored network performance in real time, identifying and reporting anomalies to prevent potential disruptions. Performed proactive maintenance tasks including log cleanup, firmware updates, and configuration optimization. Executed corrective actions based on SOPs
Desember 2022
Digital Business Executive Program
Infomedia - Shared Service Operation Telkom Group • 00016
Digital Business training program, pemahaman business di era digital
Media
Agustus 2021
Situations leadership - Divis Telco 2
Shared Service Operation • 0004
Pembelajaran ini dirancang untuk membantu peserta memahami bagaimana menerapkan gaya kepemimpinan yang tepat sesuai dengan kondisi tim
Media
Agustus 2019
Akhlak BUMN Telkom Group
Shared Service Telkom Group • 00076
Pelatihan ini bertujuan untuk menanamkan dan memperkuat penerapan nilai-nilai AKHLAK (Amanah, Kompeten, Harmonis, Loyal, Adaptif, Kolaboratif) sebagai budaya kerja utama di lingkungan BUMN.
Media
Maret 2012
Oracle Solaris 10 Operating System Ess Ed 2
Oracle Universitas • 6135473
training unix/linux bahasa pemrogaman untuk Oracle Solaris OS 10